CONCIERGE MEMBERSHIP
Personal Concierge for your Cars & Lifestyle
"Everything I Know About Cars, Chauffeur, Driving, Media, Notary, Life Insurance, Hawaii, Automotive, and Concierge Services to Enhance Your Lifestyle"
100% SECURE
Monthly Membership
ONLY $95*
Instead Of $399
What you get with your monthly membership:
1. Dedicated Concierge
2. Monthly Strategy Session
2. Two Hours Credit Towards Private Driving
3. Complimentary Car Detail and Fuel Run**
*excludes state tax and charges of certain requests (i.e. airport transfers)
**excludes cost of detail and fuel
Someone You Can Trust. All you have to do is ask.

Whether it's for cars or concierge services,  everything is catered to Clients' preferred level of assistance and tailored to their personal requirements. From personal affairs and driving, reservations and exotic car rentals, to golf experiences and vehicle management - Nico is the preferred concierge you can trust chosen by those who are keen to enjoy Time and Life. 
NICO OFFERS CLIENTS ACCESS TO PRODUCTS, SERVICES, AND EXPERIENCES
Hawaii Vacations
Boat Charters
Golf  Reservations
Exotic Car Rentals
CAR SERVICES
Track Driving Experiences
Yacht Charters
Private Transfers
Jet Charters
CAR SERVICES
Helicopter Tours
Water Activities
Dinner Reservations
Custom Requests
Car Fuel Service
Car Buying Services
FINANCIAL SERVICES
Life Insurance & Annuities
Notary Public
FINANCIAL SERVICES
Video Services
Car Detail Service
Personal Car Transfers
Private Driving
Event Tickets
Private Events
Chauffeur Services
Vehicle Management
CLIENT TESTIMONIAL
Me and my friends have used NV Exclusive for the past couple of years and have had nothing but great experiences. Nico is professional and can handle all concierge and chauffeur requests.
Eddy k.
100% SECURE
Monthly Membership
ONLY $95*
Instead Of $399
nico vargas nv exclusive conciere
Who is Nico Vargas
Nico Vargas is a Dedicated Concierge and Licensed Professional. He is based on the island of Oahu, has an active Notary Public Commission in the State of Hawaii, and holds a Resident Producer License for Life & Health Insurance Services; including Life Insurance and Annuities.

In 2010, Nico started as a Private Chauffeur in Los Angeles for clients in their personal vehicles and has progressively developed into a full-service Concierge--. He has been trusted by many high-net worth individuals and loyal clients to manage and drive their personal vehicles, as well as help with personal lifestyle affairs as requested.  

In 2015, he moved to Oahu to raise his newborn daughter, and continued his career by establishing an official Concierge position at The Kahala Hotel & Resort; known for its private Dolphin Lagoon by the outdoor beach pool.

His driving force is to be exclusive. His motto is "Make The Investment" because he believes in sustained superior effort to earn the respect of people around him by making the initial investment. Nico has helped clients from Dubai, Atlanta, Boston, New York, London, Los Angeles, and Oahu.

Nico established NV Exclusive from his passion of driving cars and being the person people can trust to get it done. His vision is to form a conglomerate of exclusive products, services, and experiences for members-only.
NV EXCLUSIVE WAS LAUNCHED IN 2010 BY NICO VARGAS
NV Exclusive began life as a private chauffeur service available to each client by appointment and on-hand to assist with any lifestyle requests.  

From driving clients in their personal vehicles for airport transfers and private events, to taking their vehicle for dealer appointments, fuel, and car detail.

Today NV Exclusive has expanded to Oahu, Hawai'i providing an unbeatable personal and professional concierge service by Nico Vargas.
CONCIERGE SERVICE PROMISE
NV Exclusive Promise to guarantee consistent and exceptional Client Experiences at all times.

ACCESSIBLE
Concierge will be available ‘around-the-clock’ via e-mail, providing you with direct e-mail access to knowledgeable, fully-trained human person committed to delivering excellent service to you wherever you are.

PERSONABLE
Concierge will provide you with honest, courteous, friendly and professional service.

TIMELY 
Concierge will provide request updates as per the timelines agreed upon between you.

CONVENIENT 
Concierge is fully trained, experienced and will ask relevant and detailed questions at the point of initial discussion according to the nature of your request.

VALUABLE & RELEVANT 
Concierge will understand your lifestyle wants and needs, and will provide ‘Insider’ objective supplier recommendations, based on your personal preferences and interests.
 
DISCREET 
Concierge will manage and fulfill your requests with the utmost sensitivity, discretion and confidentiality, as well as observing cultural considerations and awareness at all times.

EFFECTIVE 
Feedback from clients is welcomed which can be provided at any time by email here
FREQUENTLY ASKED QUESTIONS (FAQ)
What is NV EXCLUSIVE?
A full-service concierge service by Nico Vargas with knowledge and experience to find information, services, products, experiences, or in any other way facilitate your travel, business activities, and personal affairs.
WHY THE NAME "NV EXCLUSIVE"?
NV stands for Nico Vargas, and Exclusive because it is world-class dedicated service.
HOW DOES THE SERVICE WORK?
You submit your request, Concierge gets it done! As a member, you will get direct e-mail access to Nico Vargas. This will be the e-mail address you will use to make your requests. Concierge will touch base via e-mail to confirm details and send you itinerary, cancellation policy, and any additional relevant details to your requests so you have all of the information you need. For requests requiring payment such as excursions, airport transfers, rentals, tours, bookings, etc your credit card will be charged to cover the price of the requested activities with your approval. For any requests not requiring payment, there won't be any additional charges or fees. 
WHAT IS INCLUDED FOR THE $95?
Dedicated concierge service for your requests.
CAN I CANCEL ANYTIME?
Yes, you can cancel anytime.
HOW DO I SUBMIT MY REQUESTS?
Simply send it in detail via e-mail here.
HOW LONG DOES IT TAKE TO FULFILL MY REQUEST?
Requests are addressed within 24 hours or less. This can vary depending on type of request and how much detail was provided in your initial request.
WHERE ARE YOU LOCATED?
Based on Oahu, Hawai'i.
Who provides concierge services?
The Concierge Services are provided by Nico Vargas and NV Exclusive staff; which includes English, Spanish, Chinese, Korean, and Japanese translators.
Can you guarantee to help with my request?
Yes,  all possible avenues will be exhausted in an attempt to fulfill your request and be most helpful. If for any reason your request cannot be fulfilled, you will be notified as soon as possible.
What are the benefits of a Concierge service?
Concierge frees up your time and gets the job done. Concierge is efficient and has contacts in phone book to contact the person needed to fulfill your requests and wishes as requested.
Do I have to BECOME A MEMBER to benefit from your services?
Yes.
Is your company a registered licensed business?
Yes, active and licensed business registered in the State of Hawaii under Vargas Limited Liability Company DBA NV Exclusive.
Are products & additional services included in your MEMBERSHIP rate?
Any additional services or fees for activities, tours, reservations, or third-party suppliers will be charged to your credit card with your approval or you may pay directly in person upon checking-in to your activity.  
Do I provide you with my credit card info and you keep a record of it?
Yes, your credit card is stored for any purchases which you authorize for services, products, or experiences.
Do I provide your company keys to my home or personal vehicle?
Only for services such as private property or personal vehicle management, we do request a signed Key Release Form. 
WHAT IS YOUR Privacy Policy?
All personal and credit card information collected by NV Exclusive will remain confidential. We do not sell or share any information about our clients. We are discreet and confidential and respect your privacy. Our full privacy policy can be found at bottom of page.
CAN YOU ASSIST with errands such as pick up dry-cleaning, schedule appointments, pick up mail, and stock my fridge upon my return?
Absolutely. Just ask.
CAN I REQUEST FOR MY CAR TO BE TAKEN IN FOR ROUTINE MAINTENANCE AT THE DEALER AND FILL IT UP WITH GAS?
Most Definitely. Just ask.
CAN YOU ARRANGE FOR MOBILE CAR DETAIL TO COME TO MY HOME OR OFFICE?
Yes. Just ask.
CAN YOU FIND MY DREAM CAR AND NEGOTIATE THE BEST DEAL?
Yes! I would love it.
CAN YOU ARRANGE FOR A SPORTS CAR TO BE DELIVERED TO MY HOME FOR MY HUSBANDS BIRTHDAY?
Absolutely. This would be my pleasure.
CAN YOU PLAN MY WHOLE HAWAII VACATION?
Definitely!
CAN YOU SET UP A TEE TIME AT MY FAVORITE GOLF COURSE WITH ROUNDTRIP SUV TRANSPORTATION?
Certainly!
CAN YOU HELP ME GET LAST MINUTE RESERVATIONS AT MY FAVORITE RESTAURANT?
Yes. Just ask.
I have a home that I leave vacant from time to time. Would you be able to maintain the property?
Yes, Concierge can assist with maintenance, management, and monitoring of your property while you are not at home with a signed key release form.
How does payment work?
Recurring monthly membership plus any applicable charges from the month. No contracts.
DO YOU OFFER Refunds?
Yes. Monthly membership is refundable on pro-rated basis. Any additional services, products, or experiences purchased are only refundable if they fall within the approved cancellation period of the supplier, usually 48-72 hours. (i.e. - Airport Transfers)
What is the origin of the term Concierge?
The French word ”concierge,” literally translated, means “keeper of the keys.” In the Middle Ages, concierges were the administrators of estates, acting on behalf of the owner. Their chief responsibility was to make sure traveling guests had all needs met during their stay at the manor.
What is your service area coverage?
NV Exclusive personally serves all of Hawaii. Nico is connected with personal dedicated staff in Dallas, Burbank, and Los Angeles. For services in other states, please contact our concierge here to inquire.
100% SECURE
Monthly Membership
ONLY $95*
Instead Of $399
Privacy Policy
Vargas LLC DBA NV Exclusive is committed to protecting the privacy of our clients and any visitors to our websites. Please read this privacy promise to understand how we use and protect any information that we collect about you. This privacy promise is intended to assist you in making informed decisions when using our Sites and any services provided through them.

YOUR CONSENT
By visiting our Site and/or registering as one of our clients, you consent to us collecting, storing, using and (if applicable) transferring your personal information in accordance with this privacy promise. If we decide to change our privacy promise, we will post those changes on this page and on www.nvexclusive.com to keep you aware of the way we collect, use and disclose information.

THE INFORMATION WE COLLECT
We may collect and process the following information about you:
information that you provide to us when you register to be a member or fill out forms on a Site. You acknowledge that, where registering to use certain of our services, you may be required to submit "sensitive" personal information (such as information regarding your physical condition, ethnic origin, sexual orientation and religious beliefs) and consent to our processing of such information in accordance with this privacy promise;
information that you submit when you place an order for our services (including your name, email address, delivery address, credit or debit card number and expiration date) which we need to process your order and to notify you of your order status;
information about you which you include in any e-mails or letters that you send to us;
information about your usage of the Site; and
information about your computer, which may include your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers (statistical data about' browsing actions and patterns that does not identify any individual).

DISPLAY ADVERTISING AND REMARKETING
Our Sites use a unique tracking code to support Google Display Advertising enabling Google Analytics to collect traffic data by using our cookies. This is in addition to the data collected through the standard Google Analytics implementation allowing the Remarketing feature based on Display Advertising from Google. It is with this feature that we use Remarketing with Google Analytics to advertise online adhering to the Google Adwords Remarketing Policy and its sensitive category restrictions. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve advertisements based on your past visits to our Sites for 30 days.

OPT-OUT OR CHANGE PREFERENCES OF DISPLAY ADVERTISING AND REMARKETING
Visitors to our Sites can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager. In addition, Google Analytics Opt-out Browser Add-on allows you to choose how your data is collected and can be installed direct in your browser.

COOKIES
Our Sites use cookies to ensure that you get the most out of each Site and so that we can tailor our services to you. Cookies are small amounts of information in the form of text files which we store on your computer. Cookies allow us to monitor website traffic, improve the Sites’ usability and to personalize the content of the Sites for you. We may use an analytics service provider for website traffic analysis and reporting. Analytics service providers generate statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to the Sites may be used to create reports about the use of the Sites and the analytics service provider will store this information. In addition, advertisers whose advertisements appear on the Sites, and other third parties who use our technology to store or collect data, may use and place cookies on your computer and we have no control over this. Please consult the terms and conditions and/or privacy policies of such third parties to find out how they collect and use your personal data and to establish whether they use cookies and what they may use them for. A few of the methods that may be used to store or access information already stored on your computer are as follows (although note that subsequent technology and methods may be developed):
Cookies. A cookie is a text file placed on a device when a user visits a website. Cookies can be temporary (e.g. session) or permanent (e.g. persistent). They can also be first party (e.g. placed by us) or third party (e.g. placed by a third party advertiser or ad server).
Flash Cookies. A Flash cookie (or locally shared object) is a data file placed on your device via the Adobe Flash plug-in that may rebuilt-in to or downloaded by you to your device. This can operate across all your browsers
HTML5. HTML5 cookies can be programmed through HTML5 local storage and do not require a plug-in.
ETag or entity tag. An opaque identifier assigned by a web server to a specific version of a resource found at a URL that acts as a form of device identifier. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

YOUR CONSENT TO OUR USE OF COOKIES
You have the right to object to the use of cookies. We provide information about our use of cookies on our Sites in this privacy promise and through our cookie information page which is linked in a pop-up banner when you first visit one of our Sites. If you do not change the settings on your internet browser to disable, remove or reject cookies, you are deemed to consent to our use of cookies on our Sites. Please note that we are not required to obtain your consent to the use of cookies where storage of, or access to, the information collected by such cookies is strictly necessary for us to provide the services that you have requested.
If you do not wish for cookies to be installed on your computer, you can change the settings on your internet browser to disable, remove or reject cookies. For more information about how to do this, you should consult the "Help" section of your browser. In some but not all instances, cookies can be blocked in the future by selecting certain settings. Each browser you use will need to be set separately and you will see that different browsers offer different functionality and options in this regard. Please note that rejecting cookies via your browser may not be effective with regard to HMTL5 and Flash cookies (which are explained in more detail above). For information on disabling Flash cookies, please go to Adobe’s website www.adobe.com.
Each time you revisit one of our Sites your ability to restrict the use of cookies is subject to your browser settings and limitations at the time. Please be aware that if you disable, remove or reject cookies, some parts of our Sites may not work and we may not be able to provide you with our services and/or fulfil your orders.

THE WAY YOUR INFORMATION IS USED
We may use your information in the following ways:
to ensure that content from our Sites is presented in the most effective manner for you and your computer;
to provide customer service to you in relation to your use of a Site, to deal with enquiries and complaints relating to the use of a Site;
notify you every now and again about important changes to the Sites or our services;
to administer, support, improve, optimise and develop our Sites (including any advertising present on our Sites);
to enable us to provide our services to you and to process your orders for specific goods and/or services;
to produce reports on our customers’ preferences, interests and buying habits (these reports will not identify you in any way); and
for security purposes.
We may also use your information to notify you of our services and our exciting new offers if you have either requested marketing communications from us, or consented to receive marketing communications when you registered for one of our services. If you do not want to receive such marketing communications, please tick the appropriate box on the relevant Site’s registration page. You may opt out of receiving such marketing communications at any time by following the instructions below.
We may permit selected third party partners or affiliates of ours to provide you with information about their products and services which maybe of interest to you, as long as you have consented to receive marketing communications from our selected third parties for such purposes.
You may opt out from receiving marketing communications at any time by notifying us in writing, contacting nico@nvexclusive.com or, alternatively, by following the procedure to ‘unsubscribe’ that is specified in any marketing email that you receive.

THIRD PARTY SITES
Our Sites may contain links to websites that are operated by third parties. We do not control and accept no liability or responsibility for those websites and this privacy promise does not apply to those websites. Please consult the terms and conditions and privacy policies of those third party websites to find out how they collect and use your personal data.
Advertisements contained on our Sites operate as links to the advertiser’s website and as such any information they collect by virtue of your clicking on that link will be collected and used by the relevant advertiser in accordance with the privacy policy of that advertiser.

HOW WE PROTECT YOUR INFORMATION
All information you provide to us is stored on our secure servers or servers hosted by third party service providers. Any payment transactions will be encrypted using SSL/TLS technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Sites, you are responsible for keeping this password confidential.
Once we have received your information, appropriate security measures will be adopted to protect your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, you acknowledge that we cannot guarantee the security of data you send over the internet and that you send your information at your own risk.
Your information will only be held for a reasonable period or as long as the law requires or permits.

DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to any member of our group of companies (which includes any of our subsidiaries).
We may also disclose your personal information: (i) to our affiliates, franchisees, suppliers, delivery companies, customers with whom we have contracted to provide services to you and other third parties to whom disclosure is necessary to enable us to process your orders and provide you with any service to which you have subscribed via the Site; (ii) where required to do so by law or court order; (iii) upon the sale of the business (in which case personal data of our customers will be one of the transferred assets); and (iv) to any person to whom disclosure is necessary to enable us to enforce our rights under this privacy promise or under any of our applicable Terms and Conditions.
We may provide third parties with anonymised reports on our customers’ preferences, interests and buying habits. We may provide our trusted service providers with anonymous information about our customers in order for them to compile these reports on our behalf.These reports will not identify you in any way.
Other than as expressly set out in this privacy promise or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us without your consent.

ACCESSING YOUR INFORMATION
You may at any time request access to your personal data by contacting us using the contact details set out below. We reserve the right to ask you for proof of your identity and to charge you a fee of thirteen-dollars ($13) to meet our costs in granting any data access request you make.

CONTACTING US
Vargas LLC DBA NV Exclusive is located on Manoa Rd, Honolulu, HI 96822. If you wish to know what information we hold about you or if you have any queries about this privacy promise, our Site practices or your personal dealing with our Sites, you can contact our nominated representative for dealing with data protection issues, who can be contacted at nico@nvexclusive.com
Terms and Conditions
NV EXCLUSIVE TERMS AND CONDITIONS OF MEMBERSHIP ("CONDITIONS")
These Conditions apply to all services ordered from or provided to you by NV Exclusive and by requesting services from NV Exclusive you agree that these conditions shall apply to those services and your order.
1.
DEFINITIONS AND INTERPRETATION
1.1
In these Conditions, the following definitions apply:
Benefits: means the benefits made available to Members by Suppliers.
Conditions: these terms and conditions as amended from time to time in accordance with clause 10.5.
Joining Fee: means the Fee payable by the Member to NV Exclusive upon acceptance of a Membership application, in accordance with clause 3.1.
Member: a person registered as a member of the Membership Club.
Membership: means membership of the Membership Club.
Membership Card: means the card issued to Members by NV Exclusive upon acceptance of a Membership application in accordance with clause 2.
Membership Club: means the NV Exclusive Membership Club owned by NV Exclusive.
Membership Fees: means the fees payable in respect of Membership notified to Members upon application for and prior to renewal of Membership.
Payment Card: has the meaning given in Clause 3.7.
Website: means the website located at www.nvexclusive.com.
Request: means a request placed by a Member with NV Exclusive for NV Exclusive to arrange the supply of goods and/or services from a third party on the Member's behalf.
Services: means the concierge services provided by NV Exclusive to its Members as part of their Membership.
Supplier means a supplier engaged by NV Exclusive on behalf of and as agent for a Member to provide goods and/or services to that Member.
1.2
In these Conditions, the following rules apply:
(a)
a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);
(b)
a reference to a party includes its personal representatives, successors or permitted assigns;
(c)
a reference to a statute or statutory provision is a reference to such statute or statutory provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted;
(d)
any phrase introduced by the terms including, include, in particular or any similar expression, shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and
(e)
a reference to writing or written includes e-mails.
2.
MEMBERSHIP APPLICATIONS AND YOUR MEMBERSHIP CARD
2.1
All Membership applications are subject to acceptance by NV Exclusive at its sole discretion. NV Exclusive shall notify applicants in the event that his or her Membership application has been accepted. NV Exclusive is under no duty to disclose its reasons for rejecting any Membership application.
2.2
You are obliged to provide correct personal details when you apply for Membership. Failure to do so may invalidate your Membership and any subsequent transactions. Your responsibility to provide accurate information is a continuing obligation and you must notify NV Exclusive promptly in the event that any information provided by you in connection with your Membership changes.
2.3
NV Exclusive operates offices in a number of states. NV Exclusive encourages Members with residences in multiple territories to register for Membership with the NV Exclusive office in the territory where their primary residence is located in the first instance.
2.4
NV Exclusive will issue you with a Membership Card together with associated Membership documentation as soon as possible following receipt of your Joining Fee and Membership Fee.
2.5
Your Membership is personal to you. You are responsible for ensuring that no one (other than your personal assistant on your behalf, where applicable) uses your Membership.
2.6
Access to and use of your personalized Membership section of the Website is through a combination of user name and password. You are solely responsible for maintaining the confidentiality of your user name and password and you agree to notify NV Exclusive immediately if you believe that there has been any breach of security, including the unauthorized use of your name and password.
2.7
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with the NV Exclusive privacy policy, further details of which are set out in Clause 10.1. Please note that all information you provide to us is stored on our secure servers. Any payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using Secured Sockets Layer technology.
2.8
You must notify NV Exclusive immediately by e-mail at nico@nvexclusive.com if your Membership Card is lost or stolen.
3.
MEMBERSHIP FEES, UPGRADES, CANCELLATIONS AND RENEWALS
3.1
For the first year of your Membership, Membership Fees and the Joining Fees payable shall be confirmed to you prior to acceptance of your Membership application. The Joining Fee shall be payable in full upon acceptance of your Membership application. Any increase or decrease to the Membership Fees for subsequent years of Membership will be notified to all Members in advance or their Renewal Dates.
3.2
You acknowledge that your payment of the Joining Fee constitutes your express request for us to begin to supply you with the Services.
3.3
Subject to Clauses 3.5, 3.6 and 3.12, Membership Fees are non-refundable. Your Joining Fee covers our costs in setting up your Membership and is non-refundable in all circumstances.
3.4
You have the right to cancel your Membership until the end of 14 days after the day on which we accept your Membership application ("Cancellation Period") and we would ask that you inform us of your decision in writing.
3.5
If you cancel your Membership within the Cancellation Period, you will be reimbursed for your Membership Fee, less deductions for the Services we have performed up until you informed us of your decision to cancel.
3.6
NV Exclusive reserves the absolute right to cancel or suspend your Membership where it has reason to do so. If NV Exclusive cancels your Membership, where it is reasonable to do so NV Exclusive shall refund the balance of the current annual Membership Fee on a pro rated basis in respect of the unexpired period to which the annual Membership Fee relates.
3.7
Membership Fees are due on acceptance of your Membership application and annually thereafter (the "Renewal Date"), and full payment will be taken by NV Exclusive annually in advance by direct debit or payment by a credit or debit card which you have authorized us to deduct such payment from ("Payment Card") in accordance with the relevant invoice.
3.8
Where you have provided us with details of a Payment Card or have authorized a direct debit mandate, you hereby expressly authorize NV Exclusive to deduct collect renewal Membership Fees up to 28 days prior to or on your Renewal Date. Alternatively you will be contacted directly in order to renew your Membership.
3.9
If you do not wish to renew your Membership you must notify us at least 30 days prior to your Renewal Date.
3.10
If you do not notify us in accordance with Clause 3.9, NV Exclusive reserves the right to recharge the then current Membership Fee in order to renew the Membership.
3.11
NV Exclusive (and its affiliated international offices) reserve the right to refuse to provide the Services should any payment due under these Conditions not be received.
3.12
If, during the course of your current Membership, you wish to upgrade your Membership to a higher level of Membership or NV Exclusive reasonably requests you to upgrade your Membership based on your usage of the Services, the difference in price between the two categories of Membership will be payable on a pro rated basis. If you do not accept NV Exclusive request for you to upgrade your Membership then NV Exclusive reserves the right to cancel your existing Membership with immediate effect in which case you will be entitled to a pro-rated refund in respect of the period from the date of cancellation until the end of the relevant Membership year for which you have paid Membership Fees.
3.13
NV Exclusive may at your request purchase goods or services on your behalf. In the event that we act as a credit agent in this regard, you hereby authorize NV Exclusive to deduct the credit sum from your Payment Card immediately.
4.
SUPPLY OF SERVICES
4.1
NV Exclusive shall supply the Services to the Member during the Membership in accordance with the Member's particular Requests, provided that NV Exclusive shall not be required to provide or facilitate the supply of goods and/or services that it deems at its sole discretion may violate applicable laws, standards and/or regulations or may offend taste and decency in the relevant jurisdiction.
4.2
NV Exclusive shall use its reasonable endeavours to meet any performance dates specified, but any such dates shall be estimates only and time shall not be of the essence for performance of any Services.
4.3
NV Exclusive shall have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services, and NV Exclusive shall notify the Member in any such event. 
4.4
Services will be provided in English (and in other languages depending on the location of the NV Exclusive office during normal business hours).
4.5
Outside normal business hours (or as may otherwise be required from time to time), Member queries and/or Requests may be routed to an alternative NV Exclusive office for assistance. At such times, services will be provided in the English language.
4.6
You acknowledge that Quintessentially reserves the right to accept commissions upon the supply of products or performance of services by any Supplier.
4.7
Telephone calls to NV Exclusive may be monitored or recorded for training and quality control purposes.
4.8
NV Exclusive shall provide the Services using reasonable care and skill and, as far as reasonably possible, in accordance with your Requests and reasonable instructions from time to time.
4.9
Restaurants and clubs:
(a)
When you use the restaurant booking service you hereby authorize us to debit your Payment Card for any deposit paid by us on your behalf to the restaurant which is forfeited as a result of your cancellation of the booking.
(b)
When you use the restaurant booking service you agree that where you cancel a restaurant booking within 24 hours of the time the restaurant reservation is made you shall not be entitled to any refund of any monies paid to secure the booking including the return of any booking deposit.
(c)
NV Exclusive reserves the right to deny restaurant requests from Members if Members repeatedly fail to honor their bookings or continuously violate cancellation policies.
(d)
Admission of Members to any club premises is at all times at the sole discretion of the club Supplier and NV Exclusive shall have no liability where a Member is refused admission to a club.
4.10
Tickets:
(a)
NV Exclusive may be able to obtain "best tickets" for you in relation to sold out events through one of its ticket agent partners. Please note that by instructing NV Exclusive to obtain such tickets on your behalf you are agreeing to purchase tickets above face value and the total cost may include a service charge to NV Exclusive in respect of our provision of services to obtain the seats for you. NV Exclusive is not the seller of the tickets and is not responsible for fulfillment of your order.
(b)
All such tickets and ticket agent partners (who shall be the seller in respect of the transaction) shall have their own terms and conditions (which we suggest you should read). Such terms and conditions are likely to include terms which state that sales of tickets are final and no refunds shall be issued after the purchase has been made. NV Exclusive shall not be able to provide you with any refund or obtain any such refund on your behalf.
(c)
In the event of a show being cancelled directly by the artist/promoter, it may be possible to obtain a refund of the face value of the relevant tickets.
(d)
NV Exclusive or its ticket agent partner will dispatch your tickets through delivery agents at standard rates. Please note that NV Exclusive shall not be liable for any failure by delivery agents to deliver your tickets.
5.
PLACING A REQUEST
5.1
Members may place Requests by telephone (which does not include text messages), e-mail or through the Members' section of the Website.
5.2
Members should always contact their primary office in the first instance to manage all Requests (including international Requests).
5.3
NV Exclusive, acting reasonably, reserves the right to withdraw any of the Services and/or to refuse to accept any Requests at its sole discretion.
5.4
If NV Exclusive is unable or not obliged to deal with any Request, it will inform the Member as soon as reasonably practicable.
5.5
You undertake that all details you provide to us for the purpose of booking, ordering or purchasing products or services are correct, that the debit, credit and/or Payment Card you use from time to time is your own and that you have sufficient funds to cover the cost of the product or service.
5.6
From time to time the procurement or provision of certain services, products or benefits may incur a NV Exclusive services fee or handling charge (of which you will be notified in advance, and which may vary between NV Exclusive offices) and in such event you hereby authorize NV Exclusive to debit your Payment Card with any such handling charges or, alternatively, to invoice you in respect of such fees or charges.
6.
CANCELLATIONS, REFUNDS AND RETURNS
6.1
The Member acknowledges that the sales contract for the supply of goods and/or services made as a result of a Request is between the Member and the relevant Supplier and that NV Exclusive is not a party to such contract. Cancellation of contracts with Suppliers should be addressed with the Supplier directly and will be subject to the relevant Supplier's policies.
6.2
If a Request for a specific product or service is not available, NV Exclusive may offer you substitute products or services of a similar description and standard. You may at your sole discretion refuse acceptance of such substitute products and/or services and request a full refund in the event that payment has already been made to the Supplier for the unavailable product or service.
6.3
All descriptions of any products, services or Benefits on the Website have been approved by the relevant Supplier. NV Exclusive shall not be liable for inaccurate or misleading descriptions.
6.4
Payment for all products and services shall be due immediately upon acceptance of the order by the relevant Supplier.
6.5
The Member further acknowledges that for goods purchased on his or her behalf by NV Exclusive directly from a Supplier, returns and exchanges will be subject to the terms and conditions of that Supplier and returns or exchange of goods purchased may not always be permitted. In circumstances where NV Exclusive is asked to source a specific item for a Member, NV Exclusive shall inform the Member of the refund and exchange policy of that Supplier in advance. NV Exclusive shall not be liable to the Member where a Supplier does not accept the return or exchange of an item.
6.6
It shall be the Member's sole responsibility to retain all proof of return of goods to a Supplier, we recommend returning the goods by registered delivery, or by any other similar means of ascertaining the date of the return dispatch and tracking the return.
6.7
We will inform you when we become aware that a refund of an order has been processed by a Supplier.
6.8
Where orders are delivered outside the US, any applicable customs duties and sales taxes shall not be refundable through NV Exclusive. It shall be the Member's sole responsibility to recover such monies. NV Exclusive shall have no liability for any items held by any customs or border agency.
6.9
In the case of premium courier services, if the Member is not at the specified Delivery address to receive their Order at the scheduled time, the Member may incur further charges for subsequent attempts to re-deliver the goods.
7.
SUPPLIERS
7.1
Suppliers are responsible for providing you with the services, products and Benefits you Request us to order on your behalf from time to time. NV Exclusive shall communicate with Suppliers on your behalf unless it is more appropriate for you to contact the Supplier directly.
7.2
Suppliers may impose their own terms and conditions which, in every case apply to the supply of goods and/or services by that Supplier to you, and such terms and conditions shall be binding upon you at the time of order.
7.3
When ordering a product or service or accessing a Benefit, you may be required to provide your Payment Card details. If you request and authorize NV Exclusive to use your Payment Card in order to pay a Supplier for products or services, you acknowledge and agree that NV Exclusive shall have no liability or be responsible in any way whatsoever in respect of the use of your Payment Card provided that NV Exclusive acts in accordance with the instructions issued by you in relation thereof.
7.4
You acknowledge that the Benefits are subject to availability and may change from time to time without notice.
7.5
If NV Exclusive performance of any of its obligations under these Conditions is prevented or delayed by any act or omission by the Member or failure by the Member to perform any relevant obligation (Member Default):
(a)
NV Exclusive shall without limiting its other rights or remedies have the right to suspend performance of the Services until the Member remedies the Member Default, and to rely on the Member Default to relieve it from the performance of any of its obligations to the extent the Member Default prevents or delays NV Exclusive performance of any of its obligations;
(b)
NV Exclusive shall not be liable for any costs or losses sustained or incurred by the Member arising directly or indirectly from NV Exclusive's failure or delay to perform any of its obligations as set out in this clause 7.5; and
(c)
the Member shall reimburse NV Exclusive on written demand for any costs or losses sustained or incurred by NV Exclusive arising directly or indirectly from the Member Default.
8.
LIMITATION OF LIABILITY
8.1
Nothing in these Conditions shall limit or exclude NV Exclusive's liability for:
(a)
death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;
(b)
fraud or fraudulent misrepresentation; or
(c)
breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
8.2
Subject to clause 8.1:
(a)
NV Exclusive shall not be liable to the Member, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods; or, loss of contract, or loss of use or, loss of corruption of data or information whether direct or indirect or, any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses arising under or in connection with their Membership; and
(b)
NV Exclusive's total liability to the Member in respect of all other losses arising under or in connection with their Membership, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total value of the Member's annual Membership Fee.
8.3
Your contract for the supply of products or services is made with the relevant Supplier only. NV Exclusive acts as an agent for the Supplier and, unless expressly provided otherwise, all your rights and remedies are against the Supplier.
8.4
You acknowledge that any contract entered into by you with any Supplier is an independent contract. NV Exclusive hereby disclaims any and all liability for any act or omission of any Supplier or any loss incurred by you as a result of any act or omission of a Supplier whether or not arranged through the NV Exclusive.
8.5
NV Exclusive shall have no liability to you for any loss, damage, costs, expenses or other claims for compensation arising from Requests or any instructions supplied by you which are incomplete, incorrect or inaccurate or arising from their late arrival or non-arrival, or any Member Default.
8.6
NV Exclusive shall not be liable to you or be deemed to be in breach of these Conditions by reason of any delay in performing, or any failure to perform, any of NV Exclusive's obligations in relation to the Services, if the delay or failure was due to any cause beyond NV Exclusive's reasonable control.
8.7
Except as expressly set out in these Conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these Conditions.
8.8
This clause 8 shall survive termination of these Conditions.
9.
COMMENCEMENT AND TERMINATION
9.1
These Conditions shall take effect and be binding upon the Member and NV Exclusive upon acceptance by NV Exclusive of your Membership application. These Conditions shall be applicable for the duration of your Membership and shall only cease to have effect upon the expiry or termination of your Membership. You agree that your only rights and remedies under these Conditions shall be against NV Exclusive and no other entity.
10.
GENERAL
10.1
Privacy and Data Protection
The Services and your Membership are subject to the NV Exclusive privacy policy, incorporated into these Conditions by reference and set out at the following web address: http://www.nvexclusive.com. which applies at all times in relation to any data that we collect from you.
10.2
Assignment and subcontracting:
(a)
NV Exclusive may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights under these Conditions and may subcontract or delegate in any manner any or all of its obligations under these Conditions to any third party or agent.
(b)
The Member shall not, without the prior written consent of NV Exclusive, assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under these Conditions.
10.3
Waiver:
(a)
A waiver of any right under these Conditions is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy under these Conditions or by law shall constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
(b)
Unless specifically provided otherwise, rights arising under these Conditions are cumulative and do not exclude rights provided by law.
10.4
Severance:
(a)
If a court or any other competent authority finds that any provision of these Conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforce ability of the other provisions of these Conditions shall not be affected.
(b)
If any invalid, unenforceable or illegal provision of these Conditions would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
10.5
Variation: NV Exclusive may vary these Conditions from time to time and will notify you of any changes in a timely manner. Notification will be by some or all of the following: NV Exclusive Newsletter, the Website, by Email or by phone. Your continued use of your Membership constitutes acceptance of such variations to these Conditions.
10.6
No partnership: Nothing in these Conditions is intended to, or shall be deemed to, constitute a partnership or joint venture of any kind between any of the parties, nor constitute any party the agent of another party for any purpose. No party shall have authority to act as agent for, or to bind, the other party in any way.
10.7
Third parties: A person who is not a party to these Conditions shall not have any rights under or in connection with it.
10.8
Governing law and jurisdiction: These Conditions, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of United States of America.
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Vargas LLC DBA NV Exclusive
Oahu, HI